{"id":2659,"date":"2023-05-03T00:07:13","date_gmt":"2023-05-03T00:07:13","guid":{"rendered":"https:\/\/lab.tt\/?p=2659"},"modified":"2025-07-20T15:16:04","modified_gmt":"2025-07-20T15:16:04","slug":"a-cognitive-automation-solution-for-responding-to-service-desk-requests","status":"publish","type":"post","link":"https:\/\/lab.tt\/index.php\/2023\/05\/03\/a-cognitive-automation-solution-for-responding-to-service-desk-requests\/","title":{"rendered":"A Cognitive Automation Solution for responding to Service Desk Requests"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p style=\"font-size:18px\"><strong><strong>A Cognitive Automation Solution for responding to Service Desk Requests<\/strong><\/strong><\/p>\n\n\n\n<div class=\"wp-block-file\" style=\"display:none\"><a href=\"https:\/\/lab.tt\/wp-content\/uploads\/2022\/02\/Soft_Churn_Optimal_Switching_between_Prepaid_Data_Subscriptions_on_ESIM_support_Smartphones.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Click to View<\/a><a href=\"https:\/\/lab.tt\/wp-content\/uploads\/2022\/02\/Soft_Churn_Optimal_Switching_between_Prepaid_Data_Subscriptions_on_ESIM_support_Smartphones.pdf\" class=\"wp-block-file__button\" download=\"\">Download<\/a><\/div>\n\n\n\n<p style=\"font-size:18px\">Warren O\u2019Connell and Patrick Hosein<\/p>\n\n\n\n<p style=\"font-size:18px\">International Conference on Digital Age and Technology Advances for Sustainable Development, Casablanca, Morocco<\/p>\n\n\n\n<p style=\"font-size:18px\"><em><em><em><em><em>May, 202<\/em>3<\/em><\/em><\/em><\/em><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>A Cognitive Automation Solution for responding to Service Desk Requests Click to ViewDownload Warren O\u2019Connell and Patrick Hosein International Conference on Digital Age and Technology Advances for Sustainable Development, Casablanca, Morocco May, 2023<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[6],"tags":[],"_links":{"self":[{"href":"https:\/\/lab.tt\/index.php\/wp-json\/wp\/v2\/posts\/2659"}],"collection":[{"href":"https:\/\/lab.tt\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lab.tt\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lab.tt\/index.php\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/lab.tt\/index.php\/wp-json\/wp\/v2\/comments?post=2659"}],"version-history":[{"count":1,"href":"https:\/\/lab.tt\/index.php\/wp-json\/wp\/v2\/posts\/2659\/revisions"}],"predecessor-version":[{"id":2660,"href":"https:\/\/lab.tt\/index.php\/wp-json\/wp\/v2\/posts\/2659\/revisions\/2660"}],"wp:attachment":[{"href":"https:\/\/lab.tt\/index.php\/wp-json\/wp\/v2\/media?parent=2659"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lab.tt\/index.php\/wp-json\/wp\/v2\/categories?post=2659"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lab.tt\/index.php\/wp-json\/wp\/v2\/tags?post=2659"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}